Facility Hub Privacy Policy

Last Updated: August 19, 2024

Welcome to Facility Hub! This Privacy Policy describes how Facility Hub, developed by Cross Gates Family Fitness (“we”, “our”, or “us”), collects, uses, discloses, stores, and protects your information when you use our mobile application Facility Hub (“the App”).

1. Information Collection and Use

We collect several types of information to provide better services to our users and improve our App:

• User-provided Information: When you use Facility Hub, we may collect personal information that you provide to us, such as your name, email address, and phone number.
• Usage Information: We collect information about your interactions with the App, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.
• Device and Log Information: We may collect information about your mobile device, including the hardware model, operating system, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App.
• Respond to your comments, questions, and requests.
• Monitor and analyze trends, usage, and activities in connection with our App.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent or at your direction.
• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.

4. Data Security

We use reasonable physical, technical, and administrative measures to safeguard your personal information. However, no system is completely secure, and we cannot ensure or warrant the security of any information you provide to us.

5. Data Retention and Deletion

We retain user data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Users can request deletion of their personal data by contacting us at the email address provided below.

6. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice.

7. Contact Us

If you have any questions about this Privacy Policy or to submit inquiries regarding your data, please contact our Privacy Officer at [email protected].

By using our App, you are agreeing to the terms of this Privacy Policy.